Return Refund Policy
At TIRUPATI COLOUR PENS, we value
your satisfaction and aim to provide high-quality stationery products. If you
are not entirely satisfied with your purchase, we're here to help. This Return
& Refund Policy outlines the conditions under which returns and refunds may
be accepted.
1. General Policy
- Returns and refunds are accepted only
on a case-by-case basis, depending on the nature and reason of the
return.
- We reserve the right to approve or
reject any return or refund request after reviewing the circumstances.
- All requests must be raised within
7 days of receiving the order.
2. Eligible Conditions for Return
You may request a return or exchange in
the following cases:
- The product is damaged or
defective upon delivery.
- The wrong product has been delivered.
- The product is significantly different
from the description or image shown on the website.
3. Non-Returnable Items
Returns are not accepted in the
following cases:
- Products that have been used,
altered, or damaged due to customer mishandling.
- Customised or special bulk orders.
- Minor variations in colour, finish,
or packaging, which are not considered defects.
4. Return Process
To initiate a return, please follow these
steps:
- Email us at info@tirupaticolorpens.com
with:
- Your order number
- A clear photo of the issue (if
applicable)
- A short description of the reason
for return
- Once your request is reviewed, we
will inform you of the eligibility and provide further return instructions
if applicable.
- If approved, products must be
returned in their original condition and packaging to the address
provided.
5. Refunds
- Once the returned item is received
and inspected, we will notify you of the refund status.
- Approved refunds will be processed
within 7-10 working days to your original method of payment.
- In certain cases, we may offer a replacement
or store credit instead of a refund.
6. Shipping Charges
- Shipping costs are non-refundable,
except where the error is from our side (e.g., defective or wrong item).
- In all other approved returns, the
customer will bear the return shipping costs.
7. Cancellation Policy
- Orders can be cancelled before
dispatch only.
- Once shipped, cancellations are not
possible, and the Return Policy will apply instead.
8. Contact Us
For any queries regarding returns or
refunds, feel free to contact us at:
TIRUPATI COLOUR PENS
Vill - Nandabhanga, P.O - Kanganberia, Guljarmore,
South 24 Parganas, West Bengal, 743503
Email: info@tirupaticolorpens.com
Phone: 9874858747
